WITA-Implementation

We supported a medium-sized telecommunications carrier with the implementation of the order interface WITA (OSS v4.00) from Deutsche Telekom AG in order to book new access lines. By parallel operating the old ESAA-interface and the newly implemented WITA-OSS, we could gather valuable experiences with the behaviour of the new interface and embed the necessary administrative tools to adjust for non interface-conform behaviour. Thus we were able to activate almost all business cases on the first productive day of the new system. All further business cases supported by Deutsche Telekom were taken live within the first week without any restrictions. Thereby, our customer could reduce its costs and cycle times, as well as improve the monitoring significantly, as old fax- and semi-automated processes were replaced. During the whole implementation we profited by our high testing coverage and automation of deployment.